Here you will learn how to change the FTP password for your Essential Hosting in the Customer Area. You need this password to access your web hosting files using an FTP client.
Who is this guide for?
This guide applies exclusively to Essential Hosting without cPanel on the new Webland platform (WHMCS).
Are you using the System Configurator or Domain Manager? If so, log in at classic.webland.ch. The following steps do not apply to the previous Webland platform.
Does your hosting use cPanel? If so, change your FTP password through the FTP management interface in cPanel.
Requirements
You have an active Essential Hosting service on the new Webland platform.
You are logged in to the Customer Area.
Your user account has the necessary permissions to manage the hosting service.
When you change your FTP password, you must also update the password in all FTP clients and applications that use this connection. Connections using the previous password will no longer work.
1. Open Your Essential Hosting
Open Services in the main menu of the Customer Area.
Find your Essential Hosting service.
Click View Details for the corresponding service.
This will open the management page for your web hosting.
2. Open the FTP Password Management
Click Change Password in the menu on the left-hand side.
This will open the page where you can change your FTP password.
3. Set a New FTP Password
Enter your new FTP password. Once it is sufficiently secure, the input field will turn green.
Repeat the password in the confirmation field.
Click Save Changes.
After saving, you will receive a confirmation that the change has been completed.
It may take a few minutes for the new password to become active.
Keep your password in a safe place. You will need it to connect using your FTP client.
4. Update Your FTP Client
Open your FTP client, such as FileZilla.
Update the saved password for the connection to your web hosting.
Continue using your existing FTP username and the newly configured password.
If you do not know where to change the password in your FTP client, refer to the software's documentation.
Frequently Asked Questions and Troubleshooting
I can no longer connect via FTP after changing my password.
Check whether:
You have entered the new password correctly in your FTP client.
You are still using the correct FTP username.
The password change has already taken effect.
The server address and port are entered correctly.
Wait a few minutes after changing your password and then try connecting again.
I have forgotten my FTP username.
You can find your FTP username in the Customer Area under Connection Details in your Essential Hosting overview.
For more information, see our guide “Essential Hosting: Find Your FTP Login Details”.
The password field does not turn green.
Your chosen password does not yet meet the security requirements.
Use a long, unique password containing a combination of uppercase and lowercase letters, numbers, and special characters.
I cannot find the option to change my password.
Check whether you have opened the correct Essential Hosting service and whether your hosting package supports FTP access.
My new FTP password is not working.
Check whether the password change was saved successfully and whether you are using the new password.
Please note that the change may take a few minutes to take effect.
If you still cannot establish a connection, contact our support team and provide the affected domain name and the error message displayed.