This guide explains how to change the password of an existing FTP user on the previous Webland platform (Classic). Through the System Configurator, you can manage your FTP and WebDAV users and update their login credentials whenever necessary.
Who is this guide for?
This guide applies exclusively to customers who manage their hosting through the System Configurator on the previous Webland platform (Classic).
You can access it at classic.webland.ch.
Are you already using the new Webland platform (WHMCS)? Then log in via the new Webland website. The following steps do not apply to the new platform.
Requirements
To change the password of an FTP user, the following requirements must be met:
You have an active hosting subscription on the previous Webland platform (Classic).
You know your customer number and customer password.
You have access to the hosting account for which you want to change the FTP password.
The FTP user whose password you want to change has already been created.
Step-by-Step Instructions
1. Log in to the System Configurator
Open the System Configurator.
Log in using your customer number and customer password.
2. Select the desired hosting
Select Hosting / Manage Email from the menu.
Find the domain for which you want to change the FTP password.
Click Manage next to the corresponding domain.
3. Access FTP/WebDAV users
Navigate to FTP / WebDAV Users.
You will see an overview of the configured FTP and WebDAV users.
4. Select the desired FTP user
Find the FTP user whose password you want to change in the user overview.
Select the corresponding user.
5. Change the FTP password
Click Edit next to the desired FTP user.
Enter the new password in the corresponding field.
Click Save to apply the changes.
Once saved, the new password will be valid for the selected FTP user.
Important Notes
New password: Use a strong and preferably unique password to protect your FTP access from unauthorised access.
Existing connections: After changing the password, applications and FTP clients must use the new password when logging in again.
FTP clients: If you use an FTP client such as FileZilla, make sure to update the saved password there as well.
User management: The password change applies to the selected FTP user.
Frequently Asked Questions and Troubleshooting
Where can I change my FTP password?
Log in to the System Configurator and navigate to:
Hosting / Manage Email → Manage → FTP / WebDAV Users
Then select the desired FTP user and click Edit.
Why is my FTP connection no longer working after changing the password?
Check whether you have already entered the new password in your FTP client.
If your FTP client is still using the previous password, the login may fail.
Do I also need to update the password in my FTP client?
Yes. If you change the password in the System Configurator, you must also update the saved login credentials in your FTP client.
Can I change the passwords of multiple FTP users?
You can update the passwords of your configured FTP users through the user management section.
Select each user individually and change their password.
What should I do if I cannot change my FTP password?
Check whether you are managing the correct hosting account and have selected the desired FTP user.
Detailed online help is available directly in the System Configurator.
If you need further assistance, please contact Webland Support.
Tip
After changing your FTP password, update it directly in your FTP client.
This ensures that you can continue connecting to your hosting without any issues.
Done! You have successfully changed your FTP user's password and can now connect using the new login credentials.