This guide explains how to reset the password of an existing email account on the previous Webland platform (Classic). The change is made directly through the System Configurator. You do not need to know your previous email password.
Who is this guide for?
This guide applies exclusively to customers who manage their email accounts through the System Configurator on the previous Webland platform (Classic).
You can access it at classic.webland.ch.
Are you already using the new Webland platform (WHMCS)? Then log in via the new Webland website. The following steps do not apply to the new platform.
When Should I Change My Email Password?
You may need to change your email password if:
You have forgotten your current email password.
You want to set up your email account on a new device but no longer know the password.
You suspect that someone else may have gained unauthorised access to your email account.
You want to replace your current password with a more secure one.
Important: Your email account password is separate from your Webland System Configurator customer password.
Requirements
To change your email password, the following requirements must be met:
You have an active hosting subscription on the previous Webland platform (Classic).
You know your customer number and customer password.
You have access to the management section of the affected email account.
Note: You do not need to know the previous email account password. However, you must be able to access the System Configurator.
Step-by-Step Instructions
1. Log in to the System Configurator
Open the System Configurator.
Log in using your customer number and customer password.
2. Open email management
Select Hosting / Manage Email from the main menu.
Find the domain associated with your email account.
Click Manage next to the corresponding domain.
3. Open email account management
Select Email / CloudOffice.
Then choose Email / CloudOffice Accounts.
You will now see the management section for your email accounts.
4. Select the desired email account
Find the email account whose password you want to change.
Click the arrow on the left side of the corresponding account.
The available account settings will expand.
5. Set a new password
Enter your new password in the left password field.
Enter the same password again in the confirmation field on the right.
Make sure both entries match.
Follow the password guidelines below.
6. Save the changes
Click Save.
Your new password will be applied and will take effect immediately.
Done! Your email account password has been changed.
Password Guidelines
To ensure that your new password is processed correctly and to avoid login issues, follow the character requirements below.
Supported Special Characters
The following special characters can be used in your email password:
+ " * % & / ( ) = ? @ # ! ~ ^ > _ , . - ; : { } [ ] $
Unsupported Special Characters
Do not use the following characters, as they may cause password processing or login issues:
° ç | ¬ ¤ ´
The backtick character (grave accent) is also not supported.
The following characters are not supported either:
§ € £
Unsupported Umlauts and Accented Characters
In particular, avoid these characters:
ö ü à è ê
Important: Whenever possible, use standard letters without umlauts or accents, numbers and only the supported special characters.
What Should I Do After Changing My Password?
Your new email password becomes active immediately after you save the change.
If you use your email account on multiple devices or in different applications, you may need to update the stored password everywhere.
Examples include:
Microsoft Outlook
Apple Mail
Mozilla Thunderbird
Email apps on smartphones and tablets
Other devices or applications that access your mailbox
Note: Email clients that still use the old password may display login errors. Make sure you update the password on all affected devices.
Frequently Asked Questions and Troubleshooting
Can I change my email password without knowing the old one?
Yes. If you can access the Webland System Configurator, you can set a new password for the desired email account without entering the previous email password.
Where can I find the password settings?
Log in to the System Configurator and navigate to:
Hosting / Manage Email → Manage → Email / CloudOffice → Email / CloudOffice Accounts
Then expand the desired account using the arrow.
When does the new password become active?
The new password takes effect immediately after the change has been saved successfully.
Do I also need to change the password in Outlook or on my smartphone?
Yes. If you have configured the email account on these devices, you must update the stored password so the applications can continue accessing your mailbox.
Why is my new password not accepted?
Check the following:
Do both password entries match?
Does the password contain unsupported special characters?
Have you used umlauts or accented characters?
Was the change saved successfully?
What should I do if I cannot log in after changing my password?
Check that you are entering the new password correctly and that your email client is no longer using the previous password.
If the issue persists, you can set the password again in the System Configurator.
Tips for a Secure Email Password
Use a long, unique password that you do not reuse for other accounts.
Combine uppercase and lowercase letters, numbers and supported special characters.
Avoid easily guessed passwords such as names, birth dates or simple number sequences.
Use a password manager whenever possible.
Change your password especially if you suspect it has become known to an unauthorised person.
Done! You now know how to reset your email account password on the previous Webland platform and which characters to use when choosing a new password.