Here you will learn how to request a new password for the System Configurator on the previous Webland platform (Classic) and restore access to your account.
Who does this guide apply to?
This guide applies exclusively to customers who manage their hosting through the System Configurator on the previous Webland platform (Classic).
You can access it at classic.webland.ch.
Are you already using the new Webland platform (WHMCS)? If so, log in via the new Webland website. The following steps do not apply to the new platform.
Requirements
You have a hosting package on the previous Webland platform (Classic).
You know your customer number.
You have access to the contact email address registered in your customer account.
1. Request a new password
Open the Classic login page.
Select System Configurator.
Enter your customer number. You can find it on your Webland invoice, for example.
Click "Forgot password".
Enter the displayed security code.
Click "Send reset link".
A password reset link will then be sent to your registered contact email address.
2. Reset your password
Open your email inbox.
Look for the email from Webland containing the reset link.
Click the link in the email.
Follow the instructions to set a new password.
Once your password has been successfully changed, you can log in to the System Configurator again using your customer number and new password.
Important: Use a strong, unique password and keep your login credentials in a secure location.
Frequently Asked Questions and Troubleshooting
I cannot find my customer number.
You can find your customer number on your Webland invoice or in the access confirmation email you received after completing your hosting order.
I am not receiving an email to reset my password.
First, check your spam folder and make sure you have entered the correct customer number. If you still do not receive an email, please contact our support team.
I no longer have access to my registered contact email address.
Please contact our support team so we can assist you with the next steps to restore access to your account.
The reset link is not working.
Request a new reset link using the "Forgot password" function. If the problem persists, please contact our support team.
I am already using the new Webland platform.
If you manage your hosting through the new Webland platform (WHMCS), log in via the new Webland website. This guide applies exclusively to the System Configurator on the previous Classic platform.
Tip: Make sure your contact email address in your customer account is always up to date. This ensures that you can easily receive a new password reset link whenever needed.