Here you will learn how to request a change to the primary domain name of your hosting on the previous Webland platform (Classic), which requirements must be met and what you should consider during the change.
Who does this guide apply to?
This guide applies exclusively to customers who manage their hosting through the System Configurator on the previous Webland platform (Classic).
You can access it at classic.webland.ch. Use your existing login credentials.
Are you already using the new Webland platform (WHMCS)? If so, log in via the new Webland website. The following steps do not apply to the new platform.
Requirements
You have an active hosting package on the previous Webland platform (Classic).
You have your customer number and customer password.
The new domain name you wish to use is registered in your name.
The DNS records of the new domain are correctly configured for use with your Webland hosting.
1. Open the System Configurator
Open the Classic login page.
Select System Configurator.
Enter your customer number and customer password.
Log in using your credentials.
After successfully logging in, you will be directed to the System Configurator, where you can manage your hosting settings.
2. Request a change to the primary domain name
To change the primary domain name, you must send an authenticated message to Webland Support.
In the System Configurator, open the "Customer Account" menu.
Click "Send Authenticated Message".
Provide both your current domain name and the new domain name you wish to use.
Request a change to the primary domain name of your hosting.
Submit your message.
3. Important information about changing your domain
Before requesting the change, please consider the following points:
Domain registration: The new domain name must already be registered in your name.
DNS settings: The DNS records of the new domain must correctly point to your Webland hosting.
Hosting assignment: The change only affects the primary domain name associated with your hosting.
Existing domain: The registration of your current domain remains unaffected by this change.
Important: An already registered domain name cannot simply be renamed. If you want to use a different domain name, you must register it separately.
If you no longer need your previous domain, you can cancel its registration independently of the hosting change.
4. Consider the technical implications
After changing the primary domain name, additional adjustments to your website or services may be required.
This may include:
Content Management Systems (CMS): Updating the configured website address, for example in WordPress.
Website configuration: Updating internal links, redirects or file paths.
Email configuration: Reviewing existing email addresses and settings if they are associated with the previous domain.
SSL certificates: Checking whether a valid SSL certificate is available for the new domain name.
Attention: Changing the primary domain name does not automatically update all settings of your website or email services.
We therefore recommend discussing the change with your webmaster or developer in advance to ensure that your website and related services continue to function correctly.
Frequently Asked Questions and Troubleshooting
Is changing the primary domain name free of charge?
Yes. Changing the primary domain name of your existing Webland hosting is free of charge. Any new domain registration will be charged separately.
Can I change my domain name directly in the System Configurator?
Changes to the primary domain name must be requested through an authenticated message to Webland Support. It is not possible to make this change directly in the hosting settings.
Will my previous domain be cancelled automatically?
No. Changing the primary domain name only affects your hosting. Your previous domain registration remains active until you cancel it separately.
Does the new domain need to be registered already?
Yes. The new domain name must already be registered in your name.
Do I need to update my website after the change?
Depending on the web application you use, additional adjustments may be necessary. In particular, check the website address, internal links, redirects and, if applicable, email settings.
I cannot find the "Send Authenticated Message" option.
Check that you are logged in to the System Configurator and have opened the "Customer Account" menu.
For more information, please refer to the guide "System Configurator: Send an Authenticated Message".
I am already using the new Webland platform.
If you manage your hosting through the new Webland platform (WHMCS), log in via the new Webland website. This guide applies exclusively to the previous Classic platform.