Here you will learn how to send an authenticated message to Webland Support through the System Configurator on the previous Webland platform (Classic).
Who does this guide apply to?
This guide applies exclusively to customers who manage their hosting through the System Configurator on the previous Webland platform (Classic).
You can access it at classic.webland.ch. Use your existing login credentials.
Are you already using the new Webland platform (WHMCS)? If so, log in via the new Webland website. The following steps do not apply to the new platform.
Requirements
You have a customer account on the previous Webland platform (Classic).
You have your 5-digit customer number and customer password.
You are logged in to the System Configurator.
1. Open the System Configurator
Open the Classic login page.
Select System Configurator.
Enter your 5-digit customer number and customer password.
Log in using your credentials.
After successfully logging in, you will be directed to the System Configurator, where you can manage your account settings.
2. Send an authenticated message
An authenticated message allows you to contact Webland Support directly through your customer account. Since you have already logged in using your credentials, your request can be linked to your customer account.
In the System Configurator, open the "Customer Account" menu.
Click "Send Authenticated Message".
Write your message and describe your request as clearly and precisely as possible.
Submit your message using the designated function.
Your request will then be forwarded to Webland Support.
Frequently Asked Questions and Troubleshooting
What is an authenticated message?
An authenticated message is a request you send directly to Webland Support through your logged-in customer account. This allows your request to be clearly associated with your customer account.
I cannot find the "Send Authenticated Message" option.
Check that you are logged in to the System Configurator and have opened the "Customer Account" menu. Also make sure you are using the previous Webland platform (Classic).
I cannot log in to the System Configurator.
Check your customer number and password. If you have forgotten your password, you can reset it using the "Forgot password" function.
For more information, please refer to the guide "System Configurator: Reset Password".
When should I send an authenticated message?
An authenticated message is particularly suitable for requests related to your customer account or hosting that require clear identification and association with your customer account.
I am already using the new Webland platform.
If you manage your hosting through the new Webland platform (WHMCS), log in via the new Webland website. This guide applies exclusively to the previous Classic platform.