This guide explains how to manage your email accounts on the previous Webland platform (Classic). Using the System Configurator, you can create new email accounts, modify existing accounts and remove mailboxes that are no longer needed.
Who is this guide for?
This guide applies exclusively to customers who manage their email accounts through the System Configurator on the previous Webland platform (Classic).
You can access it at classic.webland.ch.
Are you already using the new Webland platform (WHMCS)? Then log in via the new Webland website. The following steps do not apply to the new platform.
What Can I Do in Email Management?
The Email / CloudOffice section allows you to manage the email accounts associated with your domain.
Depending on your hosting plan and the available features, you can:
Create new email accounts: Set up additional email addresses for your domain.
Edit existing accounts: Modify the available settings of your email accounts.
Delete email accounts: Remove mailboxes that you no longer need.
Requirements
To manage your email accounts, the following requirements must be met:
You have an active hosting subscription on the previous Webland platform (Classic).
You know your customer number or domain and your customer password.
Your domain is associated with the relevant hosting account.
Your hosting plan supports the desired email functionality.
Note: The number of available email accounts and their features may depend on your hosting plan.
Step-by-Step Instructions
1. Log in to the System Configurator
Open the System Configurator.
Log in using your customer number or domain and your customer password.
2. Open email management
Select Hosting / Manage Email from the menu.
Find the domain whose email accounts you want to manage.
Click Manage next to the corresponding domain.
3. Select Email / CloudOffice
Select Email / CloudOffice from the menu.
Open the email account management section.
Here you can view and manage the available email accounts for your domain.
Add a New Email Account
If you need an additional email address for your domain, you can create one through email management.
How to proceed
Open Hosting / Manage Email → Manage → Email / CloudOffice.
Select the option to create a new email account.
Enter the required information for the new account.
Set a secure password if prompted during account creation.
Review your entries and confirm the creation.
Once the account has been created successfully, you can use it through the available access methods.
Note: The exact fields and options may vary depending on your email service and hosting configuration.
Edit an Existing Email Account
You can modify the available settings of an existing email account through the System Configurator.
How to proceed
Open the Email / CloudOffice management section.
Find the email account you want to edit.
Open the corresponding edit function.
Make the required changes.
Save your settings.
Important: The settings you can modify depend on the email account and the available management functions.
Delete an Email Account
If you no longer need an email address, you can remove the corresponding account through email management.
How to proceed
Open the Email / CloudOffice management section.
Find the email account you want to delete.
Select the corresponding delete function.
Carefully verify that you have selected the correct account.
Confirm the deletion according to the displayed instructions.
Warning: Deleting an email account may result in the loss of stored messages and other mailbox data.
Back up important emails and any required data before removing an account.
Set Up an Email Account in an Email Client
After creating a new email account, you can configure it in an email client.
Examples include:
Microsoft Outlook
Apple Mail
Mozilla Thunderbird
To configure your account, you generally need your email address, the associated password and the relevant server settings.
You can find the appropriate instructions in the Webland Email Client Manual.
Important Notes
Hosting plan: The number of available email accounts may depend on your hosting plan.
Secure passwords: Use a strong and unique password for each email account.
Changes: Make sure you have selected the correct email account before saving any changes.
Account deletion: Back up important messages before removing a mailbox.
Email clients: After certain changes to an email account, you may need to update the settings in your email client.
Unused accounts: Regularly review which mailboxes are still needed.
Frequently Asked Questions and Troubleshooting
Where can I manage my email accounts?
Log in to the System Configurator and navigate to:
Hosting / Manage Email → Manage → Email / CloudOffice
There you will find the available management functions for your email accounts.
Can I create multiple email accounts?
Yes, provided your hosting plan supports the desired number of email accounts.
Can I change the password of an existing email account?
If the corresponding function is available for your account, you can update the password through email management.
You may also need to update the new password in your email clients afterwards.
What happens when I delete an email account?
The account is removed and can no longer be used as before.
Stored messages and other mailbox data may also be lost.
Always create a suitable backup before deleting an account.
Can I use my email account in Outlook or Apple Mail?
Yes, provided your email service supports the corresponding access method.
You can find the required settings in the Webland Email Client Manual.
Why can't I create another email account?
Possible reasons include:
You have reached the maximum number of email accounts.
Your hosting plan does not support additional mailboxes.
Required information is missing during account creation.
If you need assistance, please contact Webland Support.
Tip
Whenever possible, use separate email accounts for different people or purposes.
Regularly review which mailboxes are still needed, and back up important messages before deleting an account.
Done! You now know how to create new email accounts, edit existing accounts and remove mailboxes you no longer need on the previous Webland platform.