The Email LogAnalyzer allows you to view available email statistics and log data for your domain on the previous Webland platform (Classic).
The LogAnalyzer provides information from the last 30 days, helping you review email activity and investigate potential issues with sending or receiving messages.
Who is this guide for?
This guide applies exclusively to customers who manage their email hosting through the System Configurator on the previous Webland platform (Classic).
You can access it at classic.webland.ch.
Are you already using the new Webland platform (WHMCS)? Then log in via the new Webland website. The following steps do not apply to the new platform.
What is the Email LogAnalyzer?
The Email LogAnalyzer is an analysis tool that allows you to review available statistics and logs related to your domain's email activity.
It can help you:
Review email activity for your domain.
View statistics for sent and received emails.
Analyse available log entries.
Investigate potential email sending or receiving issues.
Review email activity within the available time period.
Important: The Email LogAnalyzer provides data for the last 30 days. Older information is not available through this function.
Requirements
To use the Email LogAnalyzer, the following requirements must be met:
You have active email hosting on the previous Webland platform (Classic).
You know your customer number and customer password.
You have access to the management section of the relevant domain.
Log data is available for the period you want to review.
Step-by-Step Instructions
1. Log in to the System Configurator
Open the System Configurator.
Log in using your customer number and customer password.
2. Select the desired domain
Select Hosting / Manage Email from the main menu.
Find the domain whose email statistics you want to review.
Click Manage next to the corresponding domain.
3. Open Email / CloudOffice
Navigate to Email / CloudOffice.
Then select Email LogAnalyzer.
4. View email statistics
After opening the Email LogAnalyzer, you can review the available information about your domain's email activity.
Check the displayed statistics and select any available analysis options as needed.
5. Review email logs
Open the available log views to investigate email activity in more detail.
Depending on the information displayed, you may be able to identify which events were recorded for a particular message.
6. Review graphical statistics
If graphical reports are available, you can use them to view the distribution of your email activity more clearly.
What Information Can I Review with the LogAnalyzer?
The Email LogAnalyzer helps you analyse the available email statistics and log data.
Email activity
Review the available information about sent and received emails within the displayed time period.
Log data
Use the available log entries to investigate specific events related to email activity.
Statistical reports
The displayed statistics and charts can help you better understand email activity for your domain.
Note: The exact details and analysis options depend on the data and functions available in the LogAnalyzer.
Important Notes
Retention period: Available email statistics and logs cover the last 30 days.
Older data: Log data outside this period cannot be retrieved through the LogAnalyzer.
Email delivery: A recorded successful send does not always mean that the message reached the recipient's inbox.
Troubleshooting: The affected email address, approximate sending time and a detailed description of the issue are helpful when investigating problems.
Privacy: Treat email log information confidentially, as it may contain sender and recipient details.
Frequently Asked Questions and Troubleshooting
Where can I find the Email LogAnalyzer?
Log in to the System Configurator and navigate to:
Hosting / Manage Email → Manage → Email / CloudOffice → Email LogAnalyzer
There you will find the available email statistics and logs for your domain.
How long are email logs available?
The Email LogAnalyzer provides data from the last 30 days.
Can I access email logs older than 30 days?
No. The Email LogAnalyzer only provides information within the available 30-day period.
Can I check whether an email was sent?
You can use the available log data to investigate whether a message was sent.
However, a successful send does not necessarily mean that the message reached the recipient's inbox.
Why can't I find information about a particular email?
Possible reasons include:
The message is outside the available time period.
You are checking the wrong domain.
No corresponding log data is available for the event.
What should I do if an email has not arrived?
First, check the available information in the Email LogAnalyzer.
If you need further assistance, contact Webland Support and provide the following details whenever possible:
Affected domain
Sender email address
Recipient email address
Date and approximate time
Detailed description of the issue
Additional Information
You can find further explanations of the available functions in the System Configurator's online help.
Tip
If you experience problems sending or receiving emails, review the relevant logs as soon as possible.
Since the Email LogAnalyzer only provides information from the last 30 days, investigating issues promptly is particularly helpful.
Done! You now know how to access the Email LogAnalyzer on the previous Webland platform and review the available email statistics and logs.
More Info
A detailed online help with further explanations is available to you at any time.