Learn how to review and update the contact information for a specific domain. Domain contact details are managed separately from your client account information and your personal user profile.
Who is this guide for?
This guide applies exclusively to customers whose hosting is managed on the new Webland platform (WHMCS). The relevant domain must also be managed in your client account on that platform.
Do you use the System Configurator or Domain Manager? Sign in at classic.webland.ch. The steps below do not apply to the classic Webland platform.
The relevant platform depends on where your hosting and the domain are managed, regardless of how long you have been a Webland customer.
Important information about domain contacts
Domain contact details identify the domain holder and other responsible contacts so they can be reached about registration matters.
The available contact types and editable fields vary depending on the domain extension and registration provider. Possible contact types include:
Label | Meaning |
Registrant | Domain holder |
Admin | Administrative contact |
Tech | Technical contact |
Provide complete, accurate and current details, including an email address you can access. Depending on the applicable requirements, incorrect information or unanswered verification requests may lead to domain suspension.
The contact details on record are not necessarily displayed in full in public domain lookups.
Requirements
Your hosting and the relevant domain are managed on the new Webland platform (WHMCS).
You are signed in to the client area on that platform.
Your user has permission to change the domain’s contact information.
1. Open the domain overview
Click Domains in the main menu.
Select Domain Names.
The overview displays the domains associated with your client account.
2. Select the relevant domain
Click the entry for the domain whose contact information you want to change.
This opens the domain’s management page.
3. Open contact information
Click Contact Information in the menu on the left.
Here, you can find the available contact types and their current details.
4. Update the contact information
Select the contact you want to edit, such as Registrant, Admin or Tech.
If available, select an existing contact or enter custom details.
Update the relevant fields and complete all required fields.
Check the information, especially the email address.
Click Save Changes.
Review the confirmation or error message displayed afterwards.
Changing domain contact details does not automatically update your client account contact information or your sign-in credentials.
Frequently asked questions and troubleshooting
I cannot find my domain.
Check that you are signed in to the correct client account and that the domain is managed on the new platform.
For domains managed through the classic Domain Manager, sign in at classic.webland.ch.
The “Contact Information” option is missing, or some fields cannot be edited.
The available options depend on the domain extension, registration provider and your permissions. Contact the account owner or our support team and specify the affected domain.
My changes are not being saved.
Check all required fields and review the error message displayed. If you still cannot save the changes, contact our support team and include the domain and the error message.
I have already changed my address under “Account Details”. Do I also need to check my domain contacts?
Yes. Domain contact details are managed separately. Check the information for each affected domain and update it where necessary.