Have you forgotten your Webland Domain Manager password and can no longer log in?
You can request a password reset link directly from the Domain Manager login page and then set a new password.
To do this, you need your Contact ID (WL-ID), which you can find on your domain invoice.
Who is this guide for?
This guide applies exclusively to customers who manage their domains through the Domain Manager on the previous Webland platform (Classic).
You can access it here:
Are you already using the new Webland platform (WHMCS)? Then log in via the new Webland website. The following steps do not apply to the new platform.
What Do I Need to Reset My Password?
To reset your Domain Manager password, you need:
Your Contact ID (WL-ID).
Access to the email address registered for your Domain Manager contact.
A web browser to open the reset link.
Where can I find my Contact ID?
You can find your Contact ID on your domain invoice.
It begins with the letters WL, followed by seven digits.
Example: WL-1234567
Important: Your Contact ID is not the same as your hosting customer number. Use your WL Contact ID when resetting your Domain Manager password.
Step-by-Step Instructions
1. Open the Domain Manager login page
Open the Webland Classic Login Page.
Select Domain Manager.
2. Request a password reset
Enter your Contact ID (WL-ID).
Click Forgot Password.
Enter the displayed security code.
Then click Send Reset Link.
Your password reset request will be submitted.
3. Open the password reset email
Open the email inbox associated with your Domain Manager contact.
Look for the email containing the password reset link.
Open the reset link provided in the email.
Note: If you cannot find the email, check your spam or junk folder as well.
4. Set a new password
Follow the instructions on the page that opens.
Choose a new, secure password.
Save your new password.
5. Log in to the Domain Manager again
Open the Domain Manager Login Page.
Select Domain Manager.
Log in using your Contact ID and new password.
Done! You can now access your Domain Manager again.
Important Notes
Contact ID: Use your WL Contact ID, which you can find on your domain invoice.
Email address: The reset link is sent to the email address registered for your Domain Manager contact.
Security code: Enter the displayed security code correctly so your request can be processed.
Reset link: Use the link provided in the email to set your new password.
Secure password: Choose a strong and unique password.
Confidentiality: Do not share your password or reset link with anyone.
Frequently Asked Questions and Troubleshooting
Where can I reset my Domain Manager password?
Open the Webland Classic Login Page, select Domain Manager and click Forgot Password.
What is a Contact ID?
Your Contact ID is your personal identifier for the Domain Manager.
It begins with WL, followed by seven digits.
Example: WL-1234567
Where can I find my Contact ID?
You can find your Contact ID on your domain invoice.
Can I use my hosting customer number?
No. You need your Domain Manager Contact ID (WL-ID) to reset your password.
What should I do if I don't receive the reset email?
Check the following:
Did you enter the correct Contact ID?
Did you enter the security code correctly?
Did you confirm the request by clicking Send Reset Link?
Is the email in your spam or junk folder?
Are you checking the correct email inbox?
If you still do not receive the email, contact Webland Support.
What if I no longer have access to my registered email address?
If you no longer have access to the registered email address, contact Webland Support.
For security reasons, verification of your authorisation may be required.
What should I do if the reset link does not work?
Request a new reset link through the login page and use the link from the most recent email.
If the issue persists, contact Webland Support.
Will resetting my password change my domain settings?
No. Resetting your Domain Manager password only changes your login credentials.
Your existing domain and nameserver settings remain unchanged.
Tip
Store your Contact ID and login credentials securely, for example in a password manager.
Also make sure the email address registered for your Domain Manager contact is up to date and accessible. This allows you to request a password reset whenever needed.
Done! You now know how to reset your forgotten Domain Manager password and log in again using your new credentials.