Do you want to contact Webland regarding your domain or submit a request that requires confirmation of your authorisation?
You can send an authenticated message directly to Webland through the Domain Manager.
Because you log in using your personal Contact ID and password, your message can be associated with your Domain Manager contact.
Who is this guide for?
This guide applies exclusively to customers who manage their domains through the Domain Manager on the previous Webland platform (Classic).
You can access it here:
Are you already using the new Webland platform (WHMCS)? Then log in via the new Webland website. The following steps do not apply to the new platform.
What Is an Authenticated Message?
An authenticated message is a message submitted to Webland through your logged-in Domain Manager account.
By logging in with your personal credentials, Webland can associate the message with the corresponding Domain Manager contact.
This function is particularly useful for:
Requests related to domain management.
Enquiries about existing domain registrations.
Requests that require authenticated authorisation.
Changes or enquiries concerning your Domain Manager contact.
Important: An authenticated message allows your request to be associated with your logged-in contact. Depending on the request, additional verification or information may be required before an action can be completed.
Requirements
To send an authenticated message, you need:
An existing account on the previous Webland Domain Manager (Classic).
Your Contact ID (WL-ID).
Your personal Domain Manager password.
The necessary authorisation for the request.
Where can I find my Contact ID?
You can find your Contact ID on your domain invoice, for example.
It begins with WL and contains seven digits.
Example: WL-1234567
Note: Your Contact ID is not the same as your hosting customer number. Use your WL Contact ID to log in to the Domain Manager.
Step-by-Step Instructions
1. Log in to the Domain Manager
Open the Webland Domain Manager.
Select Domain Manager.
Log in using your Contact ID and password.
2. Open the messaging function
After logging in, select Send Message.
The message field will open.
3. Enter your request
Describe your request in the message field.
If your request concerns a domain, include the full domain name.
Clearly explain which information, change or action you are requesting.
Review your details before submitting the message.
4. Send the authenticated message
Click Send Message.
Your message will be submitted to Webland.
Once received, your message will be reviewed and your request processed accordingly. If additional information is required, our support team may contact you.
What Information Should My Message Include?
To help us process your request efficiently, we recommend including the following information:
Domain name: Which domain is affected?
Request: What would you like to change, request or clarify?
Requested action: What specific change should be made?
Additional information: Are there any important details or special circumstances?
Example of an authenticated message
Subject or request: Change to a domain setting
Hello,
I would like to request a change for my domain example.ch.
Please update the following setting:
[Describe the requested change]
Thank you for your assistance.
Kind regards
What Happens After Sending the Message?
After you submit your authenticated message:
Webland receives your request.
The message is associated with the corresponding Domain Manager contact.
The responsible team reviews your request.
Your request is processed and a response is provided.
Note: Processing times depend on the type and complexity of your request. Not every change can be completed immediately after submission.
Important Notes
Authenticated login: Use your personal Domain Manager credentials.
Contact ID: You can find your WL Contact ID on your domain invoice, for example.
Include domain names: Always provide the full domain name for domain-related requests.
Clear description: The more clearly you describe your request, the easier it is to process.
Authorisation: An authenticated message does not necessarily replace additional identity or authorisation checks.
Security: Never include your Domain Manager password in a message.
Frequently Asked Questions and Troubleshooting
Where can I send an authenticated message?
Log in to the Webland Domain Manager and select Send Message.
Which login credentials do I need?
You need your Contact ID (WL-ID) and your Domain Manager password.
Where can I find my Contact ID?
You can find your Contact ID on your domain invoice, for example.
It begins with WL and contains seven digits, such as WL-1234567.
Can I send an authenticated message without logging in?
No. To send an authenticated message through the Domain Manager, you must first log in using your personal credentials.
What should I do if I have forgotten my password?
Open the Domain Manager Login Page and use the Forgot Password function to request a password reset link.
Do I need to include the domain name in my message?
For domain-related requests, we recommend providing the full domain name.
This helps ensure your request can be associated with the correct domain.
Will my request be processed immediately?
Your message will be reviewed and processed after it has been received.
Processing times depend on the type of request.
Can I include multiple requests in one message?
You can include several related requests in one message.
Make sure the affected domains and requested changes are clearly identified.
Tip
For domain-related requests that require an authenticated message, use the Send Message function in the Domain Manager whenever possible.
This allows your request to be associated with your logged-in Domain Manager contact.
Done! You now know how to send an authenticated message through the previous Webland Domain Manager and which information helps ensure efficient processing.