This guide explains how to reset your WordPress administrator password if you have forgotten it or can no longer access your WordPress dashboard.
Who is this guide for?
This guide is intended for customers who use WordPress on the previous Webland platform (Classic).
You can manage your hosting through the System Configurator.
Are you already using the new Webland platform (WHMCS)? Then log in via the new Webland website.
Important: Your WordPress administrator password is separate from your Webland customer password. Password resets are handled through WordPress, not through the System Configurator.
Reset Your WordPress Administrator Password
If you have forgotten your WordPress password, you can usually reset it directly through the WordPress login page.
Step-by-Step Instructions
1. Open the WordPress login page
Open your WordPress website's login page.
You can usually access it at:
Replace yourdomain.ch with your own domain.
2. Start the password reset process
Click Lost your password?
Enter your WordPress username or the email address associated with your user account.
Request the password reset link.
3. Check your email
WordPress will send you an email containing a password reset link.
Open your email inbox.
Look for the message from your WordPress website.
Click the link in the email.
Note: If you do not receive the email, also check your spam folder.
4. Set a new password
Open the password reset link.
Choose a new, secure password.
Save your new password.
5. Log in to WordPress again
Open your WordPress login page and sign in using your username and new password.
What If I Do Not Receive a Password Reset Email?
If the automatic password reset does not work, additional methods may be available depending on your WordPress configuration.
For example, the password can be reset through the WordPress database.
Important: Direct database modifications require technical knowledge. Incorrect changes may affect your website's functionality.
You can find detailed instructions for the available methods in the official WordPress documentation:
Important Notes
WordPress and Webland: Your WordPress password is separate from your Webland customer password.
Email address: Make sure the email address associated with your WordPress account is up to date and accessible.
Secure password: Use a long, unique password.
Password management: A password manager can help you store your login credentials securely.
Database changes: Whenever possible, create a database backup before making manual changes to your WordPress database.
Frequently Asked Questions and Troubleshooting
Where can I reset my WordPress administrator password?
Open your domain's WordPress login page and click Lost your password?
Can I change my WordPress password in the Webland System Configurator?
No. Your WordPress administrator password is managed within WordPress and is separate from your Webland login credentials.
What should I do if I no longer have access to my WordPress email address?
In this case, you can use an alternative password reset method, such as resetting the password through the WordPress database.
The official WordPress documentation explains the available options.
Why am I not receiving the password reset email?
Possible reasons include:
The email was moved to your spam folder.
The email address associated with your WordPress account is no longer up to date.
Your WordPress website is currently unable to send emails.
Will resetting my password change my website?
No. A standard password reset only changes the password of the corresponding WordPress user account.
Your website content remains unchanged.
Tip
Use a long, unique password for your WordPress administrator account and enable two-factor authentication whenever possible.
This provides additional protection for your WordPress administration area.
Done! You now know how to reset your WordPress administrator password and what alternatives are available if the automatic password reset does not work.