Use Resource Usage in cPanel to monitor your hosting account’s resource consumption. The overview helps you identify usage spikes and reached limits, and investigate possible causes of slow websites.
Who is this guide for?
This guide applies exclusively to customers whose hosting is managed on the new Webland platform (WHMCS) and whose hosting plan includes cPanel and Resource Usage.
Essential Hosting without cPanel: This guide does not apply to your hosting.
Previous platform using System Configurator or Domain Manager: Sign in at classic.webland.ch. The steps below do not apply to that platform.
Important information
The display relates to your hosting account. Multiple websites and applications within that account may contribute to its usage.
Memory (RAM) and disk space are different resources. Deleting old files does not automatically resolve a RAM limit.
High usage alone does not necessarily indicate a problem. Check whether limits are reached and problems occur at the same time.
Available metrics and limits depend on your hosting plan and server configuration.
Requirements
Before you begin, make sure you:
Have access to your cPanel hosting service.
Can open Resource Usage.
Know approximately when the problem occurred, if you are investigating a specific issue.
Step 1: Sign in to cPanel
Find your hosting service in the active services overview in the client area.
Click “Log in to cPanel”.
You will be signed in to cPanel automatically.
Step 2: Open Resource Usage
Open the “Metrics” section in cPanel and click “Resource Usage”.
Step 3: Open details and select a period
Click “Details” or open the “Current Usage” tab.
Select the period you want to investigate.
Compare the charts with the time when your website was slow or displayed errors.
Step 4: Understand the metrics
Metric | Meaning |
CPU Usage | Processing power used by the measured applications and processes. |
Physical Memory Usage | Memory (RAM) in use. |
Entry Processes (EP) | Concurrent entries into the account’s resource-limited environment; depending on the server, these may include dynamic web requests. |
Number of Processes (NPROC) | Number of processes or threads counted concurrently within the account. |
I/O Usage | Rate at which data is read from and written to storage. |
Important: Entry Processes are not a visitor count. The counting method also depends on server configuration. This value does not directly indicate how many people are browsing your website simultaneously.
Step 5: Interpret limit events
Compare usage with the displayed “Limit” for each resource. Also check “Faults”, where available, which indicate recorded limit events.
The effects depend on the resource involved:
CPU or I/O: Requests may be processed more slowly.
RAM: Processes may fail or be terminated.
Process limits: New requests or processes may be rejected.
A single event does not automatically explain its cause. Check whether events recur and coincide with the problems you observed.
Troubleshooting
My website is slow, but no limits are shown
Resource limits are only one possible cause. Application code, database queries and external services can also affect loading times.
The charts contain no data
Check the selected period and reload the page. New accounts may not yet have historical data. Contact Webland Support if the display remains empty.
I cannot identify the cause
Send Webland Support the affected hosting service, website address, date and time including the time zone, and any error message. If possible, include a screenshot of the relevant charts and limits.